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There are growing numbers of industries who conduct a high percentage
of their daily business via the telephone. The Contact Centre Sector,
according to a report issued by the Department of Trade and Industry
has grown nearly 250% since 1995 and is set to employ 1 million
people by the end of this year.
 The
Contact Centre Operations NVQ will help boost the skills level of
their employees and the industry in general. By developing your
staff and providing them with a nationally recognised qualification,
you will not only benefit from standardising best practice, you
will also have employees who feel valued and invested in.
Who is it for?
The new NVQ qualification is designed for people who work in the
growing Contact Centre industry and concentrates on good customer
service and giving accurate information over the telephone.
How is it conducted?
The Contact Centre Operations NVQ, like the other NVQ's we offer,
is largely done at the employee's workstation, with very little
time offline. There is no need to spend hours in a classroom.
How much does it cost?
You are reading this, so you clearly want to invest in training
for your employees, however, there is a chance you will be able
to receive the NVQ's absolutely free of charge!
For any other questions you may have about NVQ's, visit our FAQ
page or contact us today to discuss your needs and we will give
you a 1-hour consultation free of charge and with no obligation
to advise you on where we can work together.
Email: nvq@icebi.co.uk |
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