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Customers today insist on the highest levels of Customer Service.
If they don't receive it they could simply walk away. Neglecting
to address the service aspect of your Business can result in an
adverse effect on your bottom line.
 By
putting your customer facing staff through a Customer Service NVQ
you are benefiting all aspects of your Business. Daily interactions
with customers are improved and you are showing commitment to high
levels of service to both your employees and your customers.
Your employees will have a sense of achievement on gaining this
qualification and be motivated to excel. With an NVQ there is minimal
time away from the workplace ensuring that the day-to-day running
of your business is not affected. It can take as little as 6 months
to complete the NVQ depending on the candidate. Even better, for
eligible* candidates the NVQ qualification is free of charge. (*See
our FAQ page for more details)
ICE Business Improvements offer Customer Service NVQ's to Level
3, which can run alongside our Customer Service Training adding
value to new skills achieved. We run these qualifications for all
types of Industry, so if you have customers, you will have employees
that could benefit from them.
To find out more, read our Frequently Asked Questions page and then
contact us nvq@icebi.co.uk.
We have the funding for eligible candidates so give us a call to
get your free NVQ! |
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